Macau Radio Taxi Services Limited (hereinafter “Radio Taxi”) are approved to operate 100 Special Taxis for eight years started on 1st April 2017, which provides three ways to call taxi through phone, apps and website.
Radio Taxi provides three types of Taxis:
- Standard Taxis: up to six passengers
- Deluxe Taxis: up to seven passengers, if four large luggages are occupied, it can carry 5 passengers.
- Accessibility Taxis: up to five passengers, if two wheel chairs are occupied, it can carry 2 passengers.
If the number of passengers exceeds the capacity of desired Taxi, drivers can refuse to service the passengers.
With the exception from Traffic Bureau, otherwise all passengers are required to wear seat belts. Rejecting to wear seat belts, drivers have the right to refuse to service the passengers.
The official currency shown in meter is MOP. The total fares are counted by the travelling routine, waiting time and surcharges.
|Waiting，on duty (for each 60 seconds)||2.00|
|Baggage transported in baggage compartment (each piece)||3.00|
|Additional fee （MOP）|
|Taipa to Coloane||2.00|
|Macao to Coloane||5.00|
|Boarding a taxi at University of Macau’s new campus on Hengqin Island||5.00|
|Booking fee for special taxi (applicable when the taxi arrives within 10 minutes after the booking time)||5.00|
|Booking fee not applicable when, without the passenger’s prior consent, a special taxi different from the type requested is sent|
Passengers can request for printing receipts.Receipt
|a.||Drivers should prepare notes and coins for change.|
|b.||Passengers with denomination of 500 or 1000 should ask drivers for change in advance.|
|c.||Drivers can ask for other denomination of 500 or 1000 to pay the fare.|
Driver’s responsibility and attention to behavior
Taxi drivers shall:
a. Keep their appearance clean and tidy
． Wearing company uniform
b. Keep the vehicle clean and comfortable
． Ensure that taxi and livery clean
． Eating, drink and smoking are not allowed.
． Initiative and greet passengers, ask and confirm the destination
d. Choose the best routine
Passengers should pay attention to
Passengers must wear seat belts all the time..
a. Do not intercept taxi on the street,
b. Do not pick up or drop off in the restricted area
c. The passenger should not be exceeded at the capacity provided and still forced the car;
d. Taxi drivers shall not be required to wait or park in restricted area
e. Taxi drivers shall not be required to work for others out of taxi services;
f. Be polite and provide appropriate behavior
g. Keep Taxi clean and tidy
h.No eating and drinking inside taxi
i. No littering inside taxi
j. Do not throw, stretch or hang outside taxi
k. Do not show your body outside taxi
l. Be appropriate wearing your own seat belts
Customer service provides 5 dedicated line with 24 hour operations. Passengers can call 8893-9999 for query, suggestions, complaints, lost and found.
GPS with wrong starting point will be considered as incorrect call.
The animal or bird
Animals and birds are not allowed to carry on Taxi.
Vomit, soil in the car or seriously affect the cleanness, passengers will have to pay the cleaning fee of MOP 800.
No tips are required.
No eating, drinking or smoking in the car.
Emergency and accident handling
In case of emergency, drivers are required to:
a. Swtich on the “warning lamp” and then gradually slow down for safety reasons;
b. Move the vehicle side of the road
- Emergency call for assistance
d. Taking care of passengers and stay in safe location
- Wait for police’s instruction
Drink and drug
No drink or drug before providing service.
Compliments and complaints
If passengers do wish to compliment drivers or dissatisfaction with the service, passengers should record the name of drivers, taxi registration number, date, time and place of the incident, and then praise or complaints through the following method:
Macau Radio Taxi Services Limited
|Fax number||：||8893 9898|
|Website||：||http://www. macaotaxi .com|
|Email address||：||[email protected]|
|Address||：||Avenida Governador J. Silverio Marques No. 108, R/C
Edif. Comercial Zhu Kuan Mansion 1 Andar Z, Macau